Process
How we work.
Six stages that take your marketing technology from "it's complicated" to "it just works". You can start at any stage, and you'll always know what happens next, what it costs and who's responsible.
Six stages, one team
01 — Audit
Audit
We start by understanding what you have. We map your website, hosting, domains, tools, integrations and costs, and talk to the people who use them. You get: a written audit with a prioritized list of what to fix, keep and change.
02 — Source
Source
We recommend the tools and tiers that fit, with costs, and procure them in your company's name. You get: a recommendation you can approve line by line, and licences you own.
03 — Build
Build
We design and build the website, landing pages and templates your marketing needs, on staging first. You get: a site your team can edit, with tracking and SEO foundations built in.
04 — Integrate
Integrate
We connect your website, CRM, email platform, ad accounts and analytics, and test with real test data. You get: a data-flow map and integrations that are monitored.
05 — Secure
Secure
We lock down access, configure SSL, firewalls and backups, and set up email authentication. You get: a security baseline and a recovery plan.
06 — Run
Run
We host, update, monitor and support everything, and report on it every month. You get: a team that knows your stack, and fewer emergencies.
Principles
What you can expect from us
Everything documented
Setups, credentials, integrations and decisions are written down and shared with you.
You own it
Accounts, domains, licences and data are registered to your business.
Security by default
Every setup starts with 2FA, least-privilege access and backups.
One point of contact
A named person who knows your project and answers your questions.
Handover
What you get at the end of every project
- Access to every account, in your company's name
- Credentials stored in a shared password vault
- A written overview of your stack and how it connects
- A runbook for common tasks (adding users, publishing pages, renewing domains)
- Training for your team on the tools they'll use
- A recommended care plan, with no obligation to take it
Frequently asked questions
Do we have to go through all six stages?
No. Many clients start with a single stage, such as a website build or a hosting move. The audit simply helps us recommend where to start.
How long does a typical project take?
An audit takes about a week. A website build usually takes 4 to 8 weeks, and integration or hosting projects 1 to 4 weeks. We agree a timeline before we start.
How do you communicate during a project?
A kickoff call, a shared project board, weekly written updates and a call at each milestone.
What do you need from us?
A decision-maker, access to your existing accounts, and timely feedback on designs and content. We'll list exactly what we need at kickoff.
What happens after launch?
You can manage everything yourselves with our documentation, or move to a care plan and let us run it.